FAQ

Frequently asked Questions about Hollywell Court

Q. How do I know if I will like living at Hollywell Court.

We can offer you a trial visit or stay when you will have the opportunity to sample all that is on offer.

Q. How will I know that all my needs can be met?

The Registered Manager will endeavor to meet with you in your present environment to discuss your needs or ideally, an assessment of your needs can be carried out during a visit to Hollywell Court.

Q. Can I bring items of my own furniture?

You are welcome to bring small items of furniture. Obviously for Health and Safety reasons we need to assess the room from becoming cluttered and it is necessary for all items of furniture to be fire retardant.

Q. Can I come and go as I please at Hollywell.

Yes, of course, but for your own safety any risks to you must be assessed correctly.

Q. Will I be able to see my Care Plan and Medication Notes ?.

You can request to see your Care Plan at any time. Just ask us when you are visiting.

Q. Will the cost of Care rise in the future ?.

Yes, it is likely to. If it is a concern, please speak with a member of our Management team.

Q. How can I find out more about Hollywell Court and see a copy of the latest Inspection Report?.

You have two ways of finding out more about Hollywell Court.

You may call in at any time or you may choose to make an appointment to meet with The Homes Manager, and Staffing team.

Our Inspection Report is on the CQC website, a link can be found on our Website on our front page.

Q.  How do I arrange to have a telephone in my room and how do I pay for this?

There is a telephone point in all the rooms and connection can be arranged with BT. Bills will then be sent either directly to you or to whoever looks after your financial affairs.

Q.  Can I have a newspaper delivered every day?

Yes, the local newsagent delivers every day to Hollywell and the bill can be sent either to you directly or to whoever looks after your financial affairs.

Q. How do I have my dry cleaning done?

We can arrange for this to be taken to the local dry cleaners and collected for you.

Q. I enjoy a glass of wine in the evening?

This is your home so of course you can still have your evening drink and we would be more than happy to order this for you, which will be charged separately. Wine and Sherry and Baileys is served daily before lunch.

Q. Can I enjoy a cigarette at Hollywell?

We are a no smoking home, but there is a designated area outside at the back of the home.

Q. How often will my laundry be collected?

Laundry is collected from the rooms daily and normally returned within 24 hours.

Q. Will I be registered with a Doctor?

If you are already registered locally this will remain the same. If you are from outside the area then we can register you with a GP of your choice or you may leave that with the staff involved with your care. The District Nursing Team visits and local Doctors provide a regular weekly surgery at there practice.

Q. When can I receive visitors?

There are no restrictions on visiting hours. Our visiting Hours are from 9am – 9pm